SAFE360 PRIVACY POLICY
Last updated: 25 August 2026
This Privacy Policy explains how EMERGENCY WARNING SYSTEMS LTD, Australian Company Number 092 605 591 ("EWS," "we," "us") collects, uses, and shares information through the Safe360 mobile app ("Safe360," the "App").
Every feature described below, including ‘Safe Families’ location sharing, works from an anonymous identifier tied to your device installation rather than a named account.
1. INFORMATION WE COLLECT
Location information: Precise and approximate device location, collected while the app is in use and, if you grant background permission, while it is closed or backgrounded. Used to:
evaluate your position against active emergency geofences so we can deliver alerts relevant to where you are. This use is not tied to any name, email, or other identity you provide, only to your device; and
if you choose to set up or join a Safe Families circle, share your live location with other members of that Circle (see "Safe Families information" below). This is off by default and only starts once you opt in.
Safe Families information (optional): Safe360's Safe Families feature lets you share your status with people you choose, without creating an account. If you set up or join a circle, we collect and share with the other members of that same circle:
your live location, speed, and heading;
your device's battery level;
a display name you choose (does not have to be your legal name); and
an optional profile photo you take or select.
This information is visible only to members of the circle(s) you voluntarily join, and stops being shared once you leave the circle. We do not verify the identity of circle members. You control who you invite or accept.
Device and push-notification identifiers: A permanent identifier is generated for your specific installation of Safe360. It is used to connect you to our alert-delivery systems, to link your device to any circle you join in place of a login, and to trace support/diagnostic requests. We also collect a push-notification token (via Firebase Cloud Messaging) used solely to deliver alert notifications to your device.
Bluetooth proximity signals: Used only to detect and receive alert broadcasts from a Safe360 hardware receiver in locations without cellular or Wi-Fi coverage. Not used to identify or track other people's devices.
Wi-Fi network information: Used to detect and connect to a SafeConnect public radio-relay hotspot for offline alert delivery when no internet access is available.
Camera: Used only to scan a QR code (e.g. to join a Family Circle) or to take/select an optional profile photo. We do not access the rest of your photo library.
Local alert history and logs: Alert and diagnostic history is stored locally on your device, to let you review past alerts and to help our support team troubleshoot issues if you contact us. This stays on your device until you clear it in Settings or uninstall the app.
2. HOW WE USE INFORMATION
Deliver emergency alerts, broadcast messages, and weather/hazard information relevant to your location.
Operate the optional Safe Families live location, battery, and status sharing you choose to turn on.
Maintain and troubleshoot the service, including diagnosing delivery failures for critical alerts.
We do not use your information for advertising, and we do not sell or rent your personal information to third parties.
3. HOW INFORMATION IS SHARED
We share information only as needed to operate Safe360:
Google Firebase (cloud messaging, realtime database, and storage, hosted in the Asia-Pacific region): acts as our data processing partner for Safe Families location/status data, profile photos, and notification delivery.
Amazon Web Services (S3, hosted in the Asia-Pacific region): stores alert audio content delivered to devices.
Members of a Safe Families circle you voluntarily join can see the location, battery level, and status you choose to share with that circle. We do not share this information with anyone outside the circle.
We may disclose information if required by law, or to protect the safety of our users during a genuine emergency.
We do not use third-party advertising or analytics SDKs in Safe360.
4. BACKGROUND LOCATION: IMPORTANT DISCLOSURE
Safe360 collects location data in the background (even when the app is closed or not in use) to deliver geofenced emergency alerts and, only if you turn the feature on, to power Safe Families live location sharing. You can disable background location at any time in your device's system settings, though doing so will prevent Safe360 from warning you of hazards while the app is closed, and will stop Safe Families sharing.
5. DATA RETENTION
Safe Families location and status data is shared live with your circle while sharing is switched on, and stops being shared once you leave the circle. Locally stored logs and message history remain on your device until you clear them in Settings or uninstall the app.
6. YOUR CHOICES AND RIGHTS
You can revoke location, camera, Bluetooth, or notification permissions at any time in your device settings.
You can leave a Safe Families circle at any time, which stops sharing your location and status with that circle.
Uninstalling the app removes locally stored data from your device. To ask us to remove Safe Families Circle data associated with your device identifier from our servers, contact us at admin@ewsglobal.com.au.
You can request a copy of, or correction to, your information by contacting us at admin@ewsglobal.com.au.
7. CHILDREN'S PRIVACY
Safe360 is not directed at children and is not intended for use by children under 13 without the involvement of a parent or guardian. Safe Families are designed for use by families, and a parent or guardian may include a family member of any age as a circle member at their own discretion; Safe360 does not itself verify the age of circle members. If you believe a child has provided us with personal information without appropriate parental consent, please contact us at admin@ewsglobal.com.au and we will take steps to delete it.
8. SECURITY
We take the security of your information seriously. Connections between the Safe360 app and out servers are encrypted in transit using industry standard TLS, and Safe Families location data receives an additional layer of encryption. We continually review and update these safeguards as part of keeping Safe360 secure.
9. INTERNATIONAL DATA TRANSFERS
Our infrastructure providers (Google Firebase, Amazon Web Services) store and process Safe Families circle and alert-audio data in the Asia-Pacific region (Singapore).
10. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time, for example when account registration and in-app account deletion are introduced in a future release. We will post any changes on this page and update the "Last updated" date above.
11. CONTACT US
If you have questions about this Privacy Policy or your data, contact us at admin@ewsglobal.com.au.