‍SAFE360 PRIVACY POLICY

Last updated: 20 October 2026

This Privacy Policy explains how EMERGENCY WARNING SYSTEMS LTD, Australian Company Number 092 605 591 ("EWS," "we," "us") collects, uses, and shares information through the Safe360 mobile app ("Safe360," the "App").

To use Safe360 you register a Broadwick account with your name and email address. Your account, and a permanent identifier for your installation of Safe360, are used to deliver alerts to your device and to provide the features described below. Safe Families circle data is stored under a separate identifier for your device, and is deleted with your account (see Section 5).

1. INFORMATION WE COLLECT
Location information: Precise and approximate device location, collected while the app is in use and, if you grant background permission, while it is closed or backgrounded. Used to:

  • evaluate your position against active emergency geofences so we can deliver alerts relevant to where you are. This check happens on your device;

  • share your live location with the organization that issued an emergency alert or location request for your area (see "SafeTrack location sharing" below); and

  • if you choose to set up or join a Safe Families circle, share your live location with other members of that Circle (see "Safe Families information" below). This is off by default and only starts once you opt in.

SafeTrack location sharing: When you receive an emergency alert for your area, or when the organization that issues alerts sends a location request to devices in an area you are in, Safe360 automatically shares your live location, speed and heading, and your device's make and model, with that organization for up to 60 minutes. This continues in the background. A location request does not show a notification on your device. Each position is encrypted and carries your device's permanent identifier, which links it to your Broadwick account.

Safe Families information (optional): Safe360's Safe Families feature lets you share your status with people you choose, without creating an account. If you set up or join a circle, we collect and share with the other members of that same circle:

  • your live location, speed, and heading;

  • your device's battery level;

  • a display name you choose (does not have to be your legal name); and

  • an optional profile photo you take or select.

This information is visible only to members of the circle(s) you voluntarily join, and stops being shared once you leave the circle. We do not verify the identity of circle members. You control who you invite or accept.

Device and push-notification identifiers: A permanent identifier is generated for your specific installation of Safe360. It is used to connect you to our alert-delivery systems, to link your device to any circle you join in place of a login, and to trace support/diagnostic requests. We also collect a push-notification token (via Firebase Cloud Messaging) used solely to deliver alert notifications to your device.

Bluetooth proximity signals: Used only to detect and receive alert broadcasts from a Safe360 hardware receiver in locations without cellular or Wi-Fi coverage. Not used to identify or track other people's devices.

Wi-Fi network information: Used to detect and connect to a SafeConnect public radio-relay hotspot for offline alert delivery when no internet access is available.

Camera: Used only to scan a QR code (e.g. to join a Family Circle) or to take/select an optional profile photo. We do not access the rest of your photo library.

Local alert history and logs: Alert and diagnostic history is stored locally on your device, to let you review past alerts and to help our support team troubleshoot issues if you contact us. This stays on your device until you clear it in Settings or uninstall the app.

2. HOW WE USE INFORMATION

  • Deliver emergency alerts, broadcast messages, and weather/hazard information relevant to your location.

  • Operate the optional Safe Families live location, battery, and status sharing you choose to turn on.

  • Maintain and troubleshoot the service, including diagnosing delivery failures for critical alerts.

  • We do not use your information for advertising, and we do not sell or rent your personal information to third parties.

3. HOW INFORMATION IS SHARED
We share information only as needed to operate Safe360:

  • Google Firebase (hosted in the Asia-Pacific region): acts as our data processing partner for Safe Families location/status data, profile photos, and notification delivery.

  • Amazon Web Services (hosted in the Asia-Pacific region): stores alert audio content delivered to devices.

  • The organization that issued an emergency alert or location request receives your SafeTrack location through the eLigtas emergency platform, which runs the Broadwick Connect Console.

  • Members of a Safe Families circle you voluntarily join can see the location, battery level, and status you choose to share with that circle. We do not share this information with anyone outside the circle.

  • We may disclose information if required by law, or to protect the safety of our users during a genuine emergency.

We do not use third-party advertising or analytics SDKs in Safe360.

4. BACKGROUND LOCATION: IMPORTANT DISCLOSURE
Safe360 collects location data in the background (even when the app is closed or not in use) to deliver geofenced emergency alerts, to share your location with the alerting organization for up to 60 minutes after an alert or location request (SafeTrack), and, only if you turn the feature on, to power Safe Families live location sharing. You can disable background location at any time in your device's system settings, though doing so will prevent Safe360 from warning you of hazards while the app is closed, and will stop SafeTrack and Safe Families sharing.

5. DATA RETENTION
We keep your information only for as long as your Broadwick account exists, or for the shorter periods below.

  • Account information (your name, email address, optional phone number, sign-in details and registered devices) is kept while your account exists.

  • Safe Families location and status data is shared live with your circle while sharing is switched on, and stops being shared once you leave the circle.

  • Organization information (your membership, role and enrolment answers) is kept while you are a member. If you leave an organization, or it ends your membership, your Broadwick account continues, and the organization keeps the records of work you did for it under its own retention schedule.

  • Responder shift records are kept as described in the Safe360 Responder Privacy Policy.

  • Locally stored logs and message history remain on your device until you clear them in Settings or uninstall the app. Location points waiting to be sent are discarded from your device after 24 hours.

When you delete your account
You can delete your Broadwick account at any time in the app (Settings → Account → Delete Account). When you confirm, we promise that:

  • your account and sign-in details are deleted immediately, and you are signed out on your device;

  • all other personal information linked to your account is deleted from our systems within 30 days. This includes your name, email, phone number, devices, Safe Families profile, circles, locations, SOS status and profile photo;

  • any organization you belong to is told that you have left, your membership is ended, and the link between your account and the organisation's records is removed;

  • if you are a Responder, any open shift is closed first, and your shift records, photos and location history are deleted with your account;

  • copies in our backups expire within 35 days and are never restored for normal use;

  • deletion cannot be undone. If you register again with the same email address, you start a new account with no memberships.

After deletion we keep only a record that a deletion took place (a random reference, the date and the organisations you left). This record does not identify you.

6. YOUR CHOICES AND RIGHTS
You control what Safe360 collects and who sees it.

  • Permissions. You can revoke location, camera, Bluetooth or notification permissions at any time in your device settings. Without location permission, Safe360 cannot tell whether an alert applies to where you are.

  • Safe Families. You can turn off "Share My Location", pause sharing with a circle, hide your location from individual members, or leave a circle at any time. Leaving stops sharing your location and status with that circle.

  • Organizations. You can leave an organisation at any time in the app. Your Broadwick account continues as normal. If you are a Responder, leaving ends your shift and stops all shift location sharing.

  • Delete your account in the app. Go to Settings → Account → Delete Account and confirm with your password. Section 5 explains what is deleted and when.

  • Delete your account without the app. If you no longer have the app installed, email admin@ewsglobal.com.au from the email address registered to your account, and we will delete it as described in Section 5.

  • Access and correction. You can ask for a copy of the personal information we hold about you, or ask us to correct it, by emailing admin@ewsglobal.com.au. We will respond within 30 days.

  • Uninstalling. Uninstalling the app removes locally stored data from your device. It does not delete your Broadwick account; use Delete Account for that.

  • Complaints. If you have a concern about how we handle your information, contact us first at admin@ewsglobal.com.au. If you are not satisfied with our response, you may complain to the privacy regulator in your country.

7. CHILDREN'S PRIVACY
Safe360 is not directed at children and is not intended for use by children under 13 without the involvement of a parent or guardian. Safe Families are designed for use by families, and a parent or guardian may include a family member of any age as a circle member at their own discretion; Safe360 does not itself verify the age of circle members. If you believe a child has provided us with personal information without appropriate parental consent, please contact us at admin@ewsglobal.com.au and we will take steps to delete it.

8. SECURITY
We take the security of your information seriously. Connections between the Safe360 app and out servers are encrypted in transit using industry standard TLS, and Safe Families location data receives an additional layer of encryption. We continually review and update these safeguards as part of keeping Safe360 secure.

9. INTERNATIONAL DATA TRANSFERS
Our infrastructure providers (Google Firebase, Amazon Web Services) store and process Safe Families circle and alert-audio data in the Asia-Pacific region (Singapore).

10. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time, for example when we add new features to Safe360. We will post any changes on this page and update the "Last updated" date above.

11. CONTACT US
If you have questions about this Privacy Policy or your data, contact us at admin@ewsglobal.com.au.